Maria Virginia M.

M365 Support Engineer

Microsoft 365 Expert | Advanced Administration | Customer-Focused Problem Solver I am a skilled Microsoft 365 expert with over 5 years of experience in administration, troubleshooting, and customer success. Specializing in SharePoint, Exchange Online, and OneDrive, I deliver tailored solutions that ensure seamless operations for businesses. I have a proven track record in resolving complex technical challenges, optimizing processes, and leading teams to success. Key Skills: • Advanced Microsoft 365 Administration • Cloud Infrastructure & Security Management • Customer Service Excellence & Technical Troubleshooting Achievements: • Resolved 90%+ of escalated billing and licensing issues within SLA. • Reduced escalation resolution times by 20% through process improvements. • Delivered coaching sessions, boosting team first-contact resolution rates by 15%. Whether you need advanced technical support, cloud infrastructure optimization, or expert Microsoft 365 administration, I am here to help you achieve your goals. Let’s collaborate to create impactful solutions for your business needs.