Romerson G.

𝗬𝗼𝘂’𝗿𝗲 𝗜𝗻 𝗧𝗵𝗲 𝗥𝗶𝗴𝗵𝘁 𝗣𝗹𝗮𝗰𝗲! Got customer service problems and looking for someone to help? Guess what, you're now looking at one! Do you have questions about my availability, experience, or anything else that comes to mind? Do yourself a favor — don't leave without sending me a message or job invite. Let's connect! 🚀 𝗠𝗘𝗘𝗧 𝗥𝗢𝗠𝗘𝗥𝗦𝗢𝗡, 𝗬𝗢𝗨𝗥 𝗖𝗥𝗘𝗔𝗧𝗜𝗩𝗘 𝗣𝗔𝗥𝗧𝗡𝗘𝗥 𝗜𝗡 𝗧𝗛𝗘 𝗪𝗢𝗥𝗟𝗗 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗨𝗖𝗖𝗘𝗦𝗦 & 𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗘𝗫𝗖𝗘𝗟𝗟𝗘𝗡𝗖𝗘! ✨ 𝗔𝗯𝗼𝘂𝘁 𝗠𝗲: 🏅 Top Rated Plus on Upwork — part of the elite Top 3% selected from more than 18 million freelancers on the platform worldwide. 🏆 Upwork-certified Customer Ambassador for Premium Support with a proven track record in delivering exceptional customer experiences. 🚀 Proven top performer across global companies including Upwork, London Stock Exchange Group, Thomson Reuters, and Alorica - Dell. 🎯 12+ years of expertise in Customer Service, Customer Success, Account Management, Operations Management, Legal Intake, Sales Administration, and Appointment Setting. 🌟 7,000+ Upwork hours, $100K+ earned, and a flawless 5-star track record across all contracts. Drowning in customer inquiries, missed sales, or support chaos? I’m the next gem of your team with years of experience for customer service, sales, and support — sharp, reliable, and built for clarity in the middle of the storm. Hire me, and I’ll turn that mess into momentum.🎯😎 𝗦𝗮𝗺𝗽𝗹𝗲 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗳𝗿𝗼𝗺 𝗺𝘆 𝗰𝗹𝗶𝗲𝗻𝘁𝘀: ⭐⭐⭐⭐⭐/5 - 'Romerson provides outstanding customer service and is very helpful. Extremely satisfied with the help I got.' ~ Jeremy H., Upwork Tier 1 Client. ⭐⭐⭐⭐⭐/5 - 'Romerson assisted me with my request, and I would like to personally thank him and provide my comments. They graciously assisted me in resolving my problem and went above and beyond in suggesting future actions and some useful advice for utilizing this platform. I wouldn't be inclined to use this platform again without their advice. Thank you so much.' ~ Pedro G., Upwork Tier 1 Client. 𝗟𝗘𝗧’𝗦 𝗧𝗨𝗥𝗡 𝗠𝗢𝗠𝗘𝗡𝗧𝗨𝗠 𝗜𝗡𝗧𝗢 𝗚𝗥𝗢𝗪𝗧𝗛. 𝗛𝗘𝗥𝗘’𝗦 𝗛𝗢𝗪 𝗜’𝗟𝗟 𝗛𝗘𝗟𝗣 𝗔𝗠𝗣𝗟𝗜𝗙𝗬 𝗪𝗛𝗔𝗧 𝗬𝗢𝗨’𝗩𝗘 𝗔𝗟𝗥𝗘𝗔𝗗𝗬 𝗕𝗨𝗜𝗟𝗧. 📍𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗘𝘅𝗽𝗲𝗿𝘁 With 12 years of experience — from frontline roles to senior management — I bring deep expertise across customer service, customer success, client retention, technical support, lead generation, and sales. I’ve seen it all and solved it all. 📍𝗨𝗽𝘄𝗼𝗿𝗸 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 Upwork (yes — the platform itself!) directly hired me as a Premium Support Customer Ambassador. I specialized in handling the platform’s highest-tier clients, delivering tailored solutions and white-glove support. 📍𝗛𝗶𝗴𝗵-𝗩𝗮𝗹𝘂𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 At the London Stock Exchange Group, I supported Fortune 500 and enterprise clients navigating complex financial market issues. I consistently ranked as a Customer Experience Survey Champion and Top Performing Agent, delivering results where it mattered most. 📍𝗟𝗲𝗴𝗮𝗹 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 Helped manage operations for 50+ U.S.-based legal firms as the Operations Manager of a Law Firm Answering Service, specializing in criminal law, family law, personal injury, immigration, employment law, civil litigation, estate planning, bankruptcy, real estate law, business law, and workers’ compensation cases. 📍 𝗦𝗮𝗹𝗲𝘀 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻, 𝗔𝗽𝗽𝗼𝗶𝗻𝘁𝗺𝗲𝗻𝘁 𝗦𝗲𝘁𝘁𝗶𝗻𝗴, 𝗮𝗻𝗱 𝗟𝗲𝗮𝗱 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻 As a promoted Market Response Specialist (SDR) at LSEG, I led outreach across channels — email, phone, social, and digital — to book meetings, qualify leads, and close deals for B2B and SaaS enterprise sales. I know how to convert interest into pipeline. 📍𝗖𝗹𝗶𝗲𝗻𝘁 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 Beyond providing exceptional customer support, I've specialized in client retention — personally reaching out to dissatisfied and at-risk accounts, understanding their concerns. 📍 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 I served as Customer Experience Manager and Account Manager, handling accounts, leading meetings, resolving product concerns, and ensuring exceptional end-to-end service for high-value client management. 📍𝗧𝗼𝗼𝗹𝘀 & 𝗧𝗲𝗰𝗵 𝗙𝗮𝗺𝗶𝗹𝗶𝗮𝗿𝗶𝘁𝘆 Well-versed in Zendesk, HubSpot, GHL, Salesforce, Notion, ClickUp, Freshdesk, SalesLoft, and a wide range of VoIP, CRM, and CX platforms. I plug right in — no handholding, no slow ramp-up, just results. 𝗗𝗼𝗻'𝘁 𝗷𝘂𝘀𝘁 𝘀𝘁𝗼𝗽 𝗯𝘆 𝘃𝗶𝗲𝘄𝗶𝗻𝗴 𝗺𝘆 𝗽𝗿𝗼𝗳𝗶𝗹𝗲. 👀 Ready to take your customer service into the next level? Don’t be shy — I’d love to hear from you. 𝗦𝗲𝗻𝗱 𝗺𝗲 𝗮 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 or 𝗜𝗻𝘃𝗶𝘁𝗲 𝗺𝗲 𝘁𝗼 𝘆𝗼𝘂𝗿 𝗷𝗼𝗯 𝗽𝗼𝘀𝘁. I’ve already got ideas brewing. 😉🚀