Rafika M.

Hi! I’m Rafika, based in Doha, Qatar, specializing in market research, mystery shopping, and local data collection for businesses, research firms, and investors who need accurate, on-the-ground insights. With 7+ years of experience in customer service, auditing standards, and customer experience evaluation, I bring a sharp eye for detail and a strong understanding of how services operate in real customer-facing environments. I currently work as a Senior Customer Service Agent with a world-class airline, where compliance, accuracy, and service quality are critical — skills I directly apply to research and audit projects. I’m reliable, discreet, and used to working with confidential data and strict reporting requirements. Clients value my clear communication, fast turnaround, and ability to follow precise instructions without supervision. Core Services : • Mystery Shopping (Retail, F&B, Delivery Apps, Airlines, Hotels) • Market Research & Consumer Insights – Qatar • Customer Experience (CX) Audits & Service Quality Evaluation • On-Site Data Collection & Local Field Research • Invoice / Receipt Collection for Market Research • Phone Surveys & Business Verification Calls • Mobile App Testing & Website Usability Testing • Competitor Analysis & Brand Research Let’s work together! If you need a trusted Qatar-based freelancer who can deliver accurate insights and represent your brand professionally, I’m ready to support your project.