Mary Joy C.

Customer Service | E-Commerce | Social Media Manager

I have over 4 years of experience working remotely as a Virtual Assistant in the e-commerce industry. During this time, I have used platforms such as Shopify and Amazon Seller Central to support daily operations and provide customer service via phone, email, and live chat. I also have over 10 years of professional experience as a Customer Service Representative and Technical Support Representative in the BPO Industry. I experienced dealing with different people who are angry, frustrated, worried and afraid. Building an emotional connection with people is not easy and it's even harder when there are no verbal or physical cues to follow. I've demonstrated success in responding to customer's telephone, email and chat queries in an accurate and timely manner. Not just that, I always make sure that I addressed all of the customer's concern without lacking empathy. I'm confident that my exceptional oral and written communication skills matched with great customer service will make me an asset to your company. As a Virtual Assistant, I'm confident in my ability to make anything I put my mind to a success. I work quickly and confidently because I love what I do, I'm extremely motivated and a great manager of time, I learn quickly and I have a strong analytical skills. My organizational skills are essential for making deadlines and delegating responsibilities while fostering an environment of teamwork. I also freelance for different businesses creating content and driving traffic to the social media pages. Tools: Shopify Amazon Seller Central Reamaze Zoho Salesforce Freshdesk Zendesk & Zenchat Asana Ring Central Slack HubSpot Canva Konnektive Hootsuite