Muqqadas N.
Project Manager | Customer Success Manager
Frustrated with stalled builds, missed releases, or a distributed team that can't ship together? That's the problem I solve. I've spent 7+ years helping eCommerce, ERP, LMS, CRM, and enterprise data platforms deliver on a predictable schedule — most recently by turning around a stalled Governata engineering team and shipping their blocked build within my first week. 🎖 100% Job Success Score | Active Enterprise Client (Governata KSA) 🚀 Currently Leading: 10+ Module Data Governance Platform | PDPL-Aligned 🤖 PMI-Certified in Generative AI for Project Managers 🟢 Available Now | Up to 30 hrs/week | Long-Term Engagements Welcome 📌 I don’t believe in one-size-fits-all. Every project is unique, and I customize my approach to meet your specific goals. I prioritize transparency and keep you informed at every stage of the project. 🔹 Real PROBLEMS wants Real SOLUTIONS: WHAT I DO BEST ✓ Multi-Module Enterprise Programs — Coordinating 10+ interdependent product streams, governance frameworks built before the first sprint, integration seams managed deliberately. ✓ Distributed Agile Delivery — Scrum + Disciplined Agile (DA) certified. Sprint planning, backlog refinement, retrospectives, release reviews. Standardized estimation and definition-of-done that reduce sprint carry-over. ✓ Cross-Functional Team Leadership — 15+ contributors across backend, frontend, data engineering, UX/UI, QA, and DevOps. Multiple time zones. Async-first communication that scales. ✓ Risk, Change & Release Management — Structured risk registers, change-control gates, UAT cycles, production deployment readiness. ✓ Reporting & Stakeholder Visibility — Jira dashboards, burn-down reports, KPI tracking, weekly/monthly cadences for client leadership. ✓ AI-Powered PM Workflows — PMI-certified in Generative AI for Project Managers. AI-assisted requirement drafting, retrospective synthesis, and stakeholder communication. REAL RESULTS FROM REAL ENGAGEMENTS ✓ Stabilized a stuck 5–6 person remote team and shipped their blocked build in 7 days — earning trust before transforming the operating system. ✓ Scaled the same team to 15+ contributors over 4 months without losing delivery cadence — moved them from manual task tracking → ClickUp → Jira/Confluence/MS Teams. ✓ 4 years leading delivery at Karigar Web Solutions across ERP, eCommerce, LMS, CRM, IoT, and live-meeting platforms for international clients in Asia, Europe, and North America. ✓ Promoted from Associate Project Manager to Project Manager in 11 months based on consistent process ownership. INDUSTRIES & DOMAINS ERP · eCommerce · LMS · CRM · SaaS · IoT · Public-Sector Digital Transformation · Enterprise Data Governance · Healthcare-Adjacent · Real Estate · Professional Services TOOLS I WORK IN PM Stack: Jira | Confluence | ClickUp | Asana | Trello | Notion | Smartsheet | MS Project | Monday . com | Basecamp Collaboration: Slack | Microsoft Teams | Miro | Zoom | Loom Reporting: Jira Dashboards | Power BI | Looker Studio | Google Analytics MY PRINCIPAL AI augments human judgment in PM work — it never replaces it. Every AI-assisted output gets human review before it reaches your team or your stakeholders. WHY CLIENTS WORK WITH ME ✓ 100% Job Success Score on every completed Upwork engagement ✓ Active senior-level enterprise client work (Governata KSA) ✓ Strong written communication and structured async documentation ✓ Pakistan-based (PKT, GMT+5) with comfortable overlap for GCC, EU, UK, and US East Coast hours ✓ Some early contracts on my profile reflect smaller engagements taken to build Upwork history — my current rate reflects my senior PM positioning today ADDITIONAL CAPABILITIES For projects that need adjacent skills, I take on selective engagements in: ✓ LinkedIn Marketing & B2B Lead Generation — Profile optimization, Sales Navigator outreach, content strategy, company page growth. ✓ Social Media Marketing — Strategy, content scheduling (Buffer/Hootsuite), email marketing setup (Mailchimp). ✓ WordPress Design & Development — Full site builds, theme customization (Divi, Elementor), WooCommerce, plugin work, speed optimization. LET'S WORK TOGETHER If you're running an enterprise program, scaling a SaaS product, launching a new platform, or need structured Agile delivery on a distributed team — let's talk. I respond to every message within 24 hours. I understand a short profile can't fully demonstrate capability, which is why I'm open to a short FREE trial or test milestone to ensure strong alignment before either of us commits to a longer engagement. Fair to both sides — and the fastest way to know if we're a fit. Send a message and let's discuss what you're building.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $1.3k
Billed in all: $5,909$5.9k
$654 in the last 6 months
Across 17 contracts
Earnings, last 30 days
Skill rankings: Top 24% in WordPress
Ranked by MRR among everyone on Upwork with the skill.
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