Cristopher E.

Office 365 Administrator

Works for a cloud solution services project which aims to provide rapid on-boarding assistance to Office 365 customers and Microsoft Partners. The program provides support and guidance for Microsoft Partners and Small and Medium sized business (SMB) customers to be on-boarded to the service in a swift and convenient way. Provides expert consulting services to customers in on-boarding their businesses to Office 365 services like Exchange Online, SharePoint Online, Teams, Office 365 Pro Plus, and Yammer. Role and Responsibilities: Assisting Office 365 Admins with their Office 365 related concerns. • Helped with License related concerns as well as choosing the right subscription pertaining to their needs. • Helped with Download/Installation of Office applications via the portal as well as activation related issues. • Assist with Vanity Domain Setup in Office 365 and with third party DNS hosts. • Assist with Issues related to SharePoint site, OneDrive for Business, MS Teams, Yammer, EAC and etc. • Collaborate with fellow Ambassadors to reinforce, and improve service processes to provide the best quality of service to customers • Does complete documentation of steps taken on ticket as well as escalating to next level team as needed. Technologies Used: ⦁ Windows Powershell ⦁ Office 365 Administration ⦁ Sharepoint Administration ⦁ MS Teams Administration ⦁ Exchange Online/Exchange on premises ⦁ Active Directory Domains and Services/Azure Active Directory