Girlianne Drensen R.

Customer Support and Healthcare Receptionist

I HAVE 10 YEARS OF MIXED EXPERIENCE IN CUSTOMER SERVICE AND HEALTHCARE (Experienced in Shopify, Shipstation, LiveChat, Amazon Seller Central, Freshdesk, and Zendesk.) • Former Communications Manager for an Orthodontic Clinic based in Hawaii. My tasks include handling 7 agents, delegating tasks, training, and hiring. • E-commerce customer specialist who needs to think on their feet to resolve and accommodate a customer's need/orders/inquiry without compromising the business. • Medical appointment setter for a telemedicine company that ensures proper setting of appointments of patients and doctors, making sure that they are connected properly, sending the correct prescriptions to the pharmacy, and following up on doctors regarding patient’s electronic medical records to be completed • Health Care Support Specialist where my tasks include answering Health Care provider’s questions about member’s Eligibility and Benefits, questions about Claims, Prior Authorization, and Intake