Mariane Grace M.

As a customer support veteran with 8 years of experience, I excel in problem-solving, fostering a positive company image, and building strong customer relationships. I am dedicated to following company procedures and earning customer loyalty. In addition, I have extensive experience purchasing tickets for events globally, handling platforms like Ticketmaster, AXS, and offsite. Promoted to team lead in 9 months, I use KPIs to monitor team performance, address system issues, create purchasing accounts, ensure company security, and manage sensitive information.