Karen S.

Virtual Legal Assistant, Medical Records Retrieval Specialist

Request medical records and billing statements from healthcare providers, ensuring all authorization forms are properly completed and HIPAA-compliant. Maintain and update case records in the firm’s database, ensuring accuracy, consistency, and proper documentation. Provide regular status updates to attorneys on record requests, outstanding items, and expected timelines. Review and analyze medical records to identify key details relevant to each case. Support the team by requesting and reviewing payment ledgers from auto insurance carriers to ensure accurate provider payments Respond promptly to inquiries from attorneys and paralegals regarding the status of medical records requests. Communicate proactively with healthcare providers to follow up on requests and ensure timely and accurate record retrieval. Collaborate with attorneys and paralegals to support case preparation and overall case strategy.