Shawn L.

Automation & AI Deployment Engineer for Operations and Support Teams

**Automation & AI Deployment Engineer for Operations and Support Teams** *Zapier | n8n | Power Automate | Make | API Integrations* I help **operations teams and customer support / technical support teams,** eliminate manual work and scale reliably through **AI-driven automation systems**. This isn’t basic “connect two apps” work. I build **production-grade workflows** that handle real-world complexity—messy data, edge cases, and decision-making logic—so your systems actually run without constant intervention. *** ### 💼 **Why clients hire me** * **AI-powered workflow design** I build automations where AI determines routing, logic, and next actions—not just triggers. * **Deep integration expertise (beyond native connectors)** Proven experience working with APIs directly when tools like Zapier don’t support your stack out of the box. * **Reliability-focused builds** I design workflows for how they behave in production—not just how they look in the editor (a common failure point in automation tools). * **Support-team-aware solutions** Background in **technical support and QA** means I understand ticket flows, escalation paths, and real operational bottlenecks. *** ### 🧠 **Relevant Experience** * **Senior Automation & AI Developer** — built AI-assisted workflows across n8n, Zapier, and Power Automate, while managing cloud platforms (MS 365, Azure, Google Workspace, DigitalOcean) * **Zapier Premier Support (Enterprise/Teams)** — designed and debugged complex automations, wrote Python code, and worked directly with business-critical workflows * **Technical Support & QA background** — experience supporting customer service teams and improving processes at scale *** ### 🎯 **Best Fit Clients** * Customer support / technical support teams looking to **automate ticket handling, triage, and escalation** * Operations teams building **AI-assisted internal workflows** * Companies hitting limits with **Zapier/Make/n8n and need custom logic or API-based solutions** * Agencies & companies scaling internal operations * Teams struggling with unreliable or fragile automations * Founders who want automations that **reduce decision fatigue**, not create more of it *** ### ✅ **What I deliver** * AI-enabled automation systems * Complex multi-platform workflows * API-based integrations (when no native app exists) * Debugging and hardening of existing automations *** If you’re looking for someone who can **design automation systems that actually hold up in production**, not just demos—I’m ready to help. ***