Dean M.

Customer Service & Chat Support

Customer-focused service professional with 10+ years’ experience in multi-channel support (phone, chat, email) for vehicle services and telecom. Proven ability to troubleshoot technical issues, manage escalations, process refunds, and coordinate cross-functional teams to resolve cases efficiently. Reliable, adaptable, and results-driven—seeking to leverage operational knowledge and client-facing experience in a customer success or virtual assistant role.