Bhavik A.

I am a Microsoft Certified Dynamics 365 Consultant and Solution Architect with 12+ years of experience helping organizations successfully implement, customize, integrate, and optimize Dynamics 365 CRM, Business Central, Power Platform, and AI-powered Copilot solutions. Backed by a Top Rated Plus profile and 100% Job Success Score, I have delivered solutions for clients across the USA, UK, Canada, Australia, Middle East, and Europe. I specialize in end-to-end Dynamics 365 implementations, digital transformation initiatives, ERP migrations, customer engagement solutions, and AI-powered business process automation. My Expertise ✔ Dynamics 365 Sales ✔ Customer Service ✔ Field Service ✔ Customer Insights ✔ Contact Center ✔ Business Central ✔ Power Apps ✔ Power Automate ✔ Power BI ✔ Microsoft Copilot & AI Solutions Industry Experience Financial Services, Insurance, Healthcare, Real Estate, Manufacturing, Retail, Logistics, Utilities, Government, Non-Profit, IT Services, Property Management, and E-commerce. Customization & Integration • CRM & ERP Implementations • Custom Entities, Forms, Dashboards & Workflows • Business Central Upgrades & Migrations • Power Platform Solutions • SharePoint, Teams & Microsoft 365 Integration • QuickBooks, DocuSign, Payment Gateway & Third-Party API Integration • Azure OpenAI & Copilot Integration • Data Migration & Reporting Automation Recent Project Highlights ✔Insurance CRM Automation Developed an automated CRM and reporting solution for a leading US insurance provider, improving operational efficiency and reporting visibility. ✔AI Copilot for Real Estate Implemented Dynamics 365 Copilot for a UK real estate agency with automated scheduling, predictive analytics, and personalized recommendations. ✔Healthcare CRM with Copilot Built AI-powered patient engagement and follow-up automation for a healthcare organization, significantly improving scheduling efficiency and patient experience. ✔Government Utility Platform Implemented Dynamics 365 Sales and Customer Service for a government utility outage management solution with workflow automation and citizen communication capabilities. ✔Business Central ERP Migration Migrated enterprise operations from QuickBooks and NAV to Business Central with integrated Power BI reporting and process automation. Additional Technical Skills ASP.NET • .NET Core • C# • JavaScript • SQL Server • Mobile Apps (iOS & Android) • AI/ML Solutions • Azure Services Let's build a scalable, automated, and AI-powered Dynamics 365 solution for your business.