Krista Mae G.

Programs don’t run themselves, and neither do the people, processes, and stakeholders behind them. For 15+ years, I’ve been the person who makes sure everything actually works. I’m Krista, a Program and Project Manager specializing in contingent workforce operations, end-to-end project delivery, and process improvement across global remote environments. I don’t just coordinate, I own programs, solve operational problems, and deliver outcomes that stick. Here’s something you won’t find on most profiles: I spent 6+ years as an embedded Program Manager inside Upwork, Inc.’s own internal operations team, managing their contingent workforce program from the inside. I know how global workforce programs actually run, what breaks them, and how to fix it. That’s not something you can learn from a course. What I’ve delivered: • Managed end-to-end onboarding and offboarding for 500+ contingent workers over 6+ years, at 3–20+ new hires per week, with zero dropped balls across HR, Finance, IT, Legal, and vendor stakeholders. • Coordinated 20–30 concurrent stakeholders across cross-functional teams while keeping programs compliant, on schedule, and running smoothly. • Implemented process improvements that noticeably reduced escalations and operational errors, documented in 5–10 SOPs that teams still use today. • Led 20+ enterprise projects at DXC Technology, Inc. (formerly HP), managing teams of 3–30+ across full project lifecycles, applying the same disciplines of scope, resources, stakeholders, and delivery every time. What I can do for you: ✅ Program & Project Management — Full lifecycle ownership from initiation to closure. ✅ Contingent Workforce Operations — Onboarding, offboarding, compliance, and stakeholder coordination. ✅ Process Improvement & SOP Development — Gap analysis, workflow redesign, and documentation that scales. ✅ Operational Reporting & KPI Tracking — Dashboards, trackers, and leadership-ready reports. ✅ Stakeholder & Vendor Coordination — Clear communication across HR, Finance, IT, Legal, and vendors. ✅ Test Management & QA Coordination — Test planning, team management, execution, and sign-off. ✅ AI-Assisted Productivity — Leveraging tools responsibly to improve documentation, reporting, and efficiency. I work best on programs and projects where accuracy, reliability, and clear communication matter. I’m highly organized, detail-oriented, and calm under pressure, and I treat your business operations with the same care I’d give my own. A few practical details: ⋉ ISTQB Foundation Level Certified ⋉ Fluent in English and Filipino/Tagalog ⋉ Available 5–7 days/week (depending on need) | 9AM–5PM PHT (SGT) or 7AM–3PM PST ⋉ Open to long-term and short-term engagements Let’s talk about what you need. I’m happy to jump on a quick call or answer questions before you hire.