Eric M.

Most teams don't have a project management problem. They have a delivery visibility problem: work ships late, nobody can say exactly why, and the tools you already pay for hold data nobody trusts. That's the gap I close. I'm Eric, a project manager with 5 years across SaaS product delivery and AI/ML data operations, working with distributed teams across the Americas, EMEA and APAC. Three things clients hire me for: 1. Agile delivery for software teams. As PM at B2B Rocket (AI sales-automation SaaS), I rebuilt the triage-to-release pipeline between CX and engineering and introduced the platform's first resolution SLA. Average issue resolution time fell from up to a month to under 3 days. 2. AI/ML data operations. At CloudFactory, I owned machine-learning data-delivery engagements generating $200k+ MRR, aligning 300+ delivery staff across five countries while clients rated us 9.5/10 on average. 3. PMO and workflow systems. I design the Jira workflows, automation rules, dashboards and cross-tool integrations (including HubSpot-Jira syncs) that make real status visible without anyone chasing an update. How I work: I diagnose before I recommend. If your team already lives in Jira, ClickUp or Asana, I build around your current workflows instead of selling you a re-platform. And you'll always know where things stand, because written status is non-negotiable on my projects. The Upwork record behind this: 2,386 hours, 100% Job Success, Top Rated Plus, and the numbers are built on clients who kept me for years, not weeks. If your releases are slipping, your roadmap has two versions, or your tools can't be trusted, send me the project and the deadline that worries you most. I'll reply with how I'd approach it. I'm currently taking on 1-2 long-term clients to keep that standard.