Mark C.

Customer Support Representative

- Respond promptly and professionally to customer inquiries via phone, email, chat, and social media. - Resolve customer complaints, issues, and concerns with empathy and efficiency. - Maintain accurate records of customer interactions in the CRM system. - Provide product or service information to customers and assist with troubleshooting. - Collaborate with other departments (sales, technical support, logistics) to resolve complex issues. - Identify trends in customer feedback and suggest improvements to processes or products. - Follow up with customers to ensure their issues are fully resolved. - Meet or exceed individual and team performance metrics.