Mark C.
E-commerce Customer Support Specialists
- Respond promptly and professionally to customer inquiries via phone, email, chat, and social media. - Resolve customer complaints, issues, and concerns with empathy and efficiency. - Maintain accurate records of customer interactions in the CRM system. - Provide product or service information to customers and assist with troubleshooting. - Collaborate with other departments (sales, technical support, logistics) to resolve complex issues. - Identify trends in customer feedback and suggest improvements to processes or products. - Follow up with customers to ensure their issues are fully resolved. - Meet or exceed individual and team performance metrics.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $5.5k
Billed in all: $7,289$7.3k
$5.5k in the last 6 months
Earnings, last 30 days
Skill rankings: #1 in 1 skill of 5
Rarest: top 8% in Devolutions Remote Desktop Manager, of 13. Ranked by MRR among everyone on Upwork with the skill.
- Devolutions Remote Desktop Manager13 freelancers · 🇵🇭 #1Top 8%🇵🇭#1 of 3
- #2,399Technical Support11,267 freelancers · 🇵🇭 #1,388Top 21%🇵🇭#1,388 of 6,366
- #3,557Adobe Photoshop39,405 freelancers · 🇵🇭 #599Top 9%🇵🇭#599 of 4,768
- #3,904Customer Support20,101 freelancers · 🇵🇭 #2,033Top 19%🇵🇭#2,033 of 9,123
- #4,580Administrative Support27,851 freelancers · 🇵🇭 #2,438Top 16%🇵🇭#2,438 of 12,707