Mariana M.

Brand Communication & Operations Specialist & Customer Experience

I have over 5 years of experience in customer support, brand communication, and team supervision across e-commerce and telecom services, with a strong focus on Latino/Hispanic markets. I specialize in 360° brand communication for Spanish-speaking audiences, ensuring consistency, empathy, and cultural relevance across every customer touchpoint — from website copy and email flows to app content and customer service interactions. I’ve led multidisciplinary teams in customer service, marketing, and graphic design, always aligning efforts to emotionally connect with the audience and maintain a strong brand identity. I also coordinate closely with developers to improve UX on both web and mobile platforms, conduct intuitive functional testing (QA), and manage high-risk payment reviews with a focus on fraud detection and customer protection. I'm passionate about creating meaningful, trustworthy experiences that reflect the brand’s values and truly resonate with the people they serve. I speak Spanish natively and I have an advanced knowledge of the english language.