Patrick G.

I worked in the BPO industry for over 15yrs, I have been an Admin Manager and an Executive Assistant for a CEO in Indiana for over 2 years, I have experience in researching for clients, scheduling appointments, interviewing candidates for hire, following up on leads, calendar management, booking hotels and flights, doing reports, doing travel logistics, and on the real estate side I updated agents on the showings or open houses, entry of leads in our CRM, Boomtown, Brivity, SISU and uses Matrix as well. Document preparation forms using DotLoop and many more. Prior to that I was working with a TELCO account as an Operations Manager for 5yrs, in-charge of 75 FTE's, consisting of 10 supervisors and over 70 sales agents. I was mainly in-charge of the companies IB and OB campaign, which needed to hit a target of a monthly sales quota, AHT, and CSAT. Worked as a sales supervisor for over 5yrs. Monitoring and coaching agents and fellow supervisors on sales techniques. This is where I started to enhance my skills on publishing reports for upper management and for the team on a daily basis. Educational attainment wise, I grew up in California where I studied from Elementary to High School, this is why it's easy for me to relate and conversate with people from the U.S. I am a person that likes to take pride in his work, not only do I strive to produce quality numbers but in quantity as well.