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Amanda B.
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Amanda B.

Dispatcher | Administrative & Billing Specialist | CRM Support

I help U.S.-based companies keep their operations running smoothly through efficient dispatching, real-time scheduling, and clear communication between field teams and customers. With 8+ years of experience supporting healthcare, finance, and service-based businesses—and over 2 years in dispatching. I specialize in: ✔ Scheduling and dispatching technicians based on priority, location, and skill set✔ Route optimization and real-time job coordination✔ Service, CRM systems, and job tracking tools✔ High-volume phone, email, and text communication In my recent remote role with a U.S. company, I managed nationwide service requests, coordinated field technicians, verified job details, and maintained accurate, real-time tracking using CRM tools and Google Sheets. I’m detail-oriented, dependable, and thrive in fast-paced environments where quick decision-making and clear communication are critical. Clients value my ability to stay organized, solve problems efficiently, and keep operations running seamlessly. If you need a reliable dispatcher, Administrative and / or CRM support who can start quickly and require minimal supervision, I’m ready to help.

🇯🇲Montego Bay, Jamaica$15/hr100% JSS5.00 (1)Since Apr 2017

Earnings and projects

MRR
$2.5k

Last 6 months ÷ 6

World#17,054 / 412k
🇯🇲Country#40 / 1,010
Revenue, last 30 days
$2.4k

Last 6 months: $15k

World#16,794 / 412k
🇯🇲Country#40 / 1,010
Total earnings
$68k

Billed in all: $72k

World#58,249 / 412k
🇯🇲Country#198 / 1,010
Per project
$34k

$7.4k in the last 6 months

World#2,225 / 412k
🇯🇲Country#9 / 1,010
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇯🇲Country#127 / 1,010
Projects in all
2

Across 4 contracts

25% fixed75% hourly
World#328,886 / 412k
🇯🇲Country#700 / 1,010

Earnings, last 30 days

$71.6k+$2.4k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$68k$70k$72kOct 8Oct 23Nov 7

Skill rankings: Top 2% in Data Entry

Ranked by MRR among everyone on Upwork with the skill.

  1. #5Sales Prospecting Software149 freelancers · 🇯🇲 #1Top 3%
  2. #42Price & Quote Negotiation1,092 freelancers · 🇯🇲 #1Top 4%
  3. #76Appointment Scheduling3,126 freelancers · 🇯🇲 #3Top 2%
  4. #80Customer Onboarding1,245 freelancers · 🇯🇲 #2Top 6%
  5. #94Invoicing2,164 freelancers · 🇯🇲 #1Top 4%
  6. #125HIPAA1,315 freelancers · 🇯🇲 #1Top 10%
  7. #201Google Workspace6,041 freelancers · 🇯🇲 #2Top 3%
  8. #221Quality Assurance4,092 freelancers · 🇯🇲 #2Top 5%