Gellie Ann G.

Customer Support (Non-Voice) supportpets.com May 1, 2022 up to present - Respond directly to customers to all of their inquiries. - Replies to customer through a variety of support channels (email and chat) - Provide the status of the shipment/order - Stay updated on product knowledge - Resolves general and high priority customer issues by collaborating with other teams or team members. -Update customer database - Ability to work quickly under pressure - Provide a critical thinking and problem solving skills - Remained courteous and calm even during moments of customer dissatisfaction. Administrative/Legal Specialist • Performed administrative and secretarial support functions for the Department. • Assist on the general function of the Department. • Reputation for effective team management, quality office administration and strong organizational techniques. • Solid multi-tasking and time management skills. • Able to work independently with positive working attitude. • Accomplished professional with more than 3 years experience in Tax, Administrative and Legal Experience. Legal Assistant • Detail oriented with excellent detail written/oral communication skills to establish strong relationship and succeeds with fast paced environments. • Studies/reviews basic contracts and Company’s practice. • Possess outstanding analytical capabilities and demonstrated talent to provide comprehensive support. • Reputation for effective team management, quality office administration and strong organizational techniques. • Monitor all the contracts made by the team. • Monitors prescription and renewal of contracts and compliance of the parties in its terms and conditions • Book keeper of all the contracts and confidential files in the Department. • Provide assistance for the Legal Section. Tax Assistant • Preparation and issuance of the Expanded Withholding for all the suppliers and dealers of the company. • Possess outstanding analytical capabilities and demonstrated talent to provide comprehensive support. • Solid multi-tasking and time management skills. Other Support Work 1. Conducts fieldwork in submitting various reportorial requirements, when necessary. 2. Perform all other related functions from time to time as may be assigned by the Manager. ODESK.COM November 2013 – May 2014 Market Quality Representative • Evaluating the company’s product specifications and examining them with customer requirements. • Setting quality assurance compliance objectives to achieve the targets. • Promoting performance improvement and quality assurance programs throughout the organization. • Maintaining and setting up documentation and control procedures. • Monitoring performance by collecting relevant information and preparing statistical reports. • Determining relevant quality associated training requirements and delivering training. • Writing management and technical systems reports.