Nelyn T.

Customer support isn't just about answering tickets—it's about creating experiences that keep customers coming back. With years of experience in customer service, technical support, e-commerce, online gaming, and operations management, I've helped businesses provide exceptional support while maintaining efficiency and customer satisfaction. I've worked with Shopify stores, online gaming platforms, SaaS companies, insurance providers, and service-based businesses, handling everything from customer inquiries and order management to escalations, dispute resolution, and team leadership. What I can help you with: ✔ Email, Live Chat & Phone Support ✔ Shopify Order Management & Fulfillment ✔ Refunds, Chargebacks & Dispute Resolution ✔ Zendesk, Gorgias, Freshdesk & CRM Management ✔ Customer Retention & Customer Satisfaction ✔ Team Leadership & Quality Assurance ✔ SOP & Knowledge Base Creation ✔ Online Gaming & Cryptocurrency Support ✔ Cold Calling & Appointment Setting ✔ Virtual Assistant & Administrative Support Throughout my career, I've managed high-volume support queues, trained team members, created SOPs and knowledge bases, and helped businesses improve customer experience while maintaining strong operational standards. If you're looking for someone who can take ownership, communicate professionally, and genuinely care about your customers, I'd be happy to help.