Timothy M.

A highly experienced Dynamics 365 CE solution architect with over 13 years of experience with the platform. Skilled in developing business applications utilizing the different components of Dynamics from old to new. Model-driven apps, canvas apps, javascript, business rules, plugins, power automate flows, power app component framework, etc. Utilizes Azure components for integrations such as logic apps, and Azure functions. I have worked with dozens of enterprise-level clients and projects and here are some of the highlights: A Global Education Technology Platform Company: • Modules: Dynamics 365 CE Field Service • Technical review of the ongoing implementation. • Provide assessment of overall solution design and recommendations for improvement • Lead a team of Support Technicians to assist end-users in resolving technical issues. • Serve as 3rd-level support for complex issues. • Create performance reports and license utilization of the system. • Optimize existing components and lower resource consumption from millions of API calls to less than 100K. • Trace and debug plugins for resolving issues. A Global Post-harvest Machine Manufacturer Company: • Modules: Dynamics 365 CE Field Service, Omni-channel • Review business requirements and propose solutions using out-of-the-box functionality or customization. • Develop solutions based on approved technical specifications utilizing Dynamics 365 and Power Platform. • Create plugins using C#, web resources using JavaScript, workflows, power automate flows, model-driven apps, custom workflow steps using C#, and webhooks. • Develop a custom report for their Service Checklist using PowerApps Component Framework. • Create and maintain document templates using Microsoft Word and Documents Core Pack. • Participate in daily stand-up meetings, sprint planning, and business feedback. • Serve as 3rd-level support for complex issues. • Set up Omni-channel and Twilio integration for WhatsApp integration. • Create Azure Function to extract Inspection Checklist data for creating reports in DCP. A Global Furniture Company • Module: Dynamics 365 CE Customer Service • Participate in Business process reviews and interviews with the end-users. • Conduct SCRUM ceremonies like sprint planning, daily stand-up, sprint review, and sprint retrospective. • Provide technical inputs during backlog grooming. • Develop POCs based on the backlog using Dynamics 365 and Power Platform. • Create a PowerApps Component Framework control that integrates with the client’s customer database. • Explored automated deployments using GitHub pipelines. A Canadian Home Security Company: • Create Technical Design Documents based on the review of Functional Specification Documents. • Provide work breakdown, estimates, and resource allocation based on the technical design and timeline of the project. • Lead a team of 8 developers in managing tasks, clarifying requirements, and technical implementation. • Train and on-board new and junior resources to fast-track their involvement in the project. • Conduct Daily stand-up meetings, sprint planning, and backlog refinements. • Develop solutions based on approved technical specifications utilizing Dynamics 365 and Power Platform. • Create plugins and custom actions using C#, web resources using JavaScript, workflows, power automate flows, and model-driven apps. • Develop Azure Logic Apps, and App Services and provision Key Vaults to integrate with external systems for scheduling and credit card validation and authorization. • Plan and execute solution management and deployment in three different streams with each having their own development, test, and UAT environment. • Write a Build Book and Run Book to guide the client on how to administer, maintain, and provision different system components. • Serve as 3rd-level support for complex issues. • Participate in Issue Triaging to determine the root cause for critical issues.