Leslie Anne Rica A.

✅ About Me I’m a results-driven Sales & Operations Manager with 16+ years of experience growing businesses, leading high-performing teams, and optimizing operations across industries including IT, SaaS, Telco, Media, SEO, Real Estate, eCommerce, Roofing, Events, Hotels & Accommodations, Cruises, Holiday Membership Programs, and more. Alongside this, I’m also an experienced Guest Communications Expert with proven success supporting Airbnb hosts and property management companies. I handle guest messaging, reservations, issue resolution, and operational coordination to deliver consistent 5-star guest experiences. With strong expertise in both business growth and guest service excellence, I can support your organization in whichever direction you need. 🔥 Sales & Operations Manager 📌 Sales & Business Development I help businesses scale through targeted lead generation, appointment setting, and high-conversion sales execution. Tools: Salesforce, HubSpot, Apollo.io, Pipedrive, Outreach, LinkedIn Sales Navigator, ZoomInfo, ConnectWise, Zoho CRM. Results: Higher-quality leads, stronger pipelines, and increased revenue. 📌 Operations & Team Leadership 5+ years leading teams of 10–50 sales reps. I streamline workflows, build processes, and drive consistent performance using Monday.com, Notion, Trello, and Asana. Results: Efficient operations and predictable results. 📌 Account Management & Client Retention I strengthen long-term client relationships through structured communication, proactive follow-ups, and strategic support. Tools: HubSpot, Zendesk, Intercom, Freshdesk. Results: Better client satisfaction, lower churn, and higher retention rates. 🌟 Guest Communications Expert (Airbnb & Property Management) 📌 Guest Messaging & Support Managing reservations, inquiries, check-ins/check-outs, conflict resolution, and daily inbox monitoring. Tools: Airbnb platform, Guesty, email, WhatsApp. Results: Smooth guest interactions and higher guest satisfaction. 📌 Property Operations & Coordination Coordinating cleaners, scheduling turnovers, updating listings, and organizing backend operations using Trello, Asana, and Notion. Results: Operational efficiency and fewer issues across stays. 📌 Guest Experience & Review Management Handling communication from initial inquiry to post-checkout follow-ups, boosting ratings and improving property performance. Results: More 5-star reviews and higher occupancy rates. ⭐ Why Clients Choose Me 16 years in Sales & Operations 10+ years in outbound & B2B sales 5+ years as a proven team leader and process builder Strong blend of business development + hospitality expertise Highly organized, proactive, and results-driven Experience across 12+ industries Consistently improves KPIs and customer experience 🗣️ Client Feedback ⭐ “Anne is a powerhouse in sales—her leads actually convert.” ⭐ “She organized our operations and improved team performance quickly.” ⭐ “Our guest reviews skyrocketed with her communication management.” 📞 Let’s Work Together Whether you need a Sales & Operations Manager to scale your business or a Guest Communications Expert to elevate your property performance— I’m here to help. 🚀