Christian Jay W.

Hi, I’m Chris, a Customer Support, Technical Support, and Patient Coordination professional with 16 years of experience across remote and BPO environments. My background spans healthcare, insurance, customer success, and technical support. As an Executive Patient Coordinator, I worked closely with patients, healthcare providers, and pharmacies to coordinate medication access, enrollment, eligibility, case updates, and resolution of patient concerns. I also have extensive experience handling customer inquiries, escalations, insurance-related concerns, and technical troubleshooting, always with a focus on clear communication and effective resolution. My core strengths include: • Patient coordination and healthcare support • Customer service and technical troubleshooting • Insurance and medical documentation • CRM and case management • Strong English communication • Microsoft Office and advanced Excel formulas • Problem-solving and conflict resolution I’m dependable, patient, adaptable, and quick to learn new systems. Whether supporting a patient, resolving a customer concern, or troubleshooting a technical issue, I focus on providing efficient, professional, and reliable support. 🤝🏻