Marites C.

Shopify Customer Support | Ecommerce VA | Order Processing | Admin Sup

With 6+ years of experience supporting Shopify and ecommerce brands, I help businesses deliver excellent customer service while keeping operations running smoothly. I'm a Top Rated freelancer with 100% Job Success and have built long-term relationships with my clients—the longest for 5 years, with another ongoing since 2023. I can quickly learn your workflow and become an extension of your team with minimal supervision. Here's how I can help: ✔ Customer email & ticket support ✔ Order tracking, refunds, returns & exchanges ✔ Subscription management (Loop & similar platforms) ✔ Shopify order management & edits ✔ Order fulfillment & supplier coordination ✔ Chargebacks & disputes ✔ Product uploads & basic store management ✔ Data entry & admin support Tools I use regularly: • Shopify • Help Scout • Freshdesk • Commslayer • Gmail • Google Sheets • ChatGPT • Notion • Canva • WooCommerce • Klaviyo I'm known for being calm under pressure, detail-oriented, and responsive. Whether it's handling a high volume of support tickets or ensuring orders are processed accurately, I focus on providing a great customer experience while helping businesses grow. If you're looking for someone reliable who can start contributing with minimal training, I'd be happy to help.