Patrick Joseph G.

Customer & Technical Support Specialist | Content Moderator | Zendesk

I’m a Customer Support, Technical Support, and Content Moderation Specialist with 7 years of experience in customer service and technical support. I have hands-on experience supporting customers, troubleshooting technical issues, managing support tickets, and reviewing video and user-generated content. I have experience working with Zendesk and Freshdesk to manage support tickets, respond to customer inquiries, troubleshoot issues, document cases, and provide timely and professional resolutions. What I specialize in: Customer support via email, chat, and ticketing systems Technical support and troubleshooting Zendesk and Freshdesk ticket management Video content moderation User-generated content review Content policy and guideline enforcement Identifying and escalating policy violations Handling customer complaints and escalations Account, login, payment, and technical issue support Ticket documentation and case management Following SOPs and quality standards E-commerce customer support and order-related assistance My approach With 7 years of customer support and technical support experience, I understand that excellent support requires more than simply answering tickets. I focus on understanding the issue, communicating clearly, following the correct procedures, and finding an effective solution. As a content moderator, I’m comfortable reviewing large volumes of video and user-generated content while consistently applying platform guidelines and escalating cases when necessary. I’m also comfortable working with structured workflows and support platforms such as Zendesk and Freshdesk, and I can quickly adapt to new tools, products, policies, and processes. If you’re looking for a reliable professional with experience who can handle customer support, technical support, content moderation, and ticket management, I’m ready to support your team.