Enrique D.

⭐ 10+ years of customer service, account management, and operations support ⭐ 9,000+ hours supporting customers, processing orders, and resolving issues ⭐ Experienced in automotive parts, online orders, chargebacks, and fraud investigations ⭐ Reliable, detail-oriented, and committed to delivering exceptional customer experiences Here's what clients hire me for 👇🏻👇🏻👇🏻 🚗 AUTO PARTS CUSTOMER SUPPORT • Assisting customers with part identification and compatibility questions • Processing orders, returns, exchanges, and warranty requests • Providing pre-sale and post-sale support • Tracking shipments and resolving delivery issues • Managing customer inquiries through phone, email, and chat • Maintaining customer satisfaction while reducing escalations 📦 ORDER PROCESSING & ACCOUNT MANAGEMENT • End-to-end order management • Purchase order processing • Order verification and quality checks • Customer account management • Product research and catalog navigation • Inventory and order status tracking • Documentation and record keeping 💳 CHARGEBACKS & FRAUD PREVENTION • Reviewing disputed transactions • Investigating chargeback claims • Collecting supporting documentation and evidence • Fraud detection and account verification • Monitoring suspicious purchasing activity • Reducing financial losses through proactive review processes 📞 CUSTOMER SERVICE & RETENTION • Phone, email, and chat support • Complaint resolution and de-escalation • Customer retention and loyalty support • Follow-up communication • Building long-term customer relationships • Maintaining professional and empathetic communication 📊 ADMINISTRATIVE & OPERATIONAL SUPPORT • Data entry and record management • Spreadsheet tracking and reporting • CRM updates and maintenance • Process documentation • Research and information verification • Workflow organization and task management 🛠 TOOLS I USE • Zendesk • Salesforce • Zoho CRM • Freshdesk • Outlook • Gmail • Google Workspace • Microsoft Office (Excel, Word, PowerPoint) • Slack • Zoom • Trello • ChatGPT • Gemini 💡 WHY CLIENTS WORK WITH ME I bring more than a decade of experience supporting customers, managing accounts, processing orders, and resolving complex issues. My background includes customer service, technical support, fraud analysis, collections, account management, and automotive parts support, giving me a well-rounded understanding of both customer needs and business operations. I focus on accuracy, communication, and ownership. When a customer has a problem, I work to find a solution. When an issue arises, I follow through until it's resolved. 🕒 Dependable, proactive, and easy to work with. Let's keep your customers happy and your operations running smoothly!