Frank Rupert C.

💎 With over 8 years in the Business Process Outsourcing (BPO) industry and 7 years as a virtual assistant, I bring a wealth of experience in back-office operations, customer service, technical support, and more. My career has been marked by a strong commitment to client satisfaction, consistently delivering high-quality work across a variety of projects. 🔥What I Offer? My Areas of Expertise: ✅Customer Service & Technical Support: Expert handling of customer inquiries, troubleshooting, and issue resolution. ✅ Email & Chat Support: Top-notch communication skills with experience using platforms like Zendesk, Freshdesk, Intercom, and Drift. ✅ Virtual Assistance: Proficient in managing day-to-day tasks to keep your business running smoothly. ✅ Social Media & Forum Moderation: Keeping online communities positive and engaging. ✅ Sales Prospecting & Lead Sourcing: Identifying and nurturing potential clients to grow your business. ✅ Order Processing & Management: Ensuring timely and accurate fulfillment of customer orders. ✅ Audit Review & Root Cause Analysis: Thorough analysis to improve processes and outcomes. ✅ Data Entry & Transcription: Meticulous attention to detail for accurate data handling. ✅ Proofreading: Polishing content for clarity and correctness. ✅ Google Suite & Excel Expertise: Efficient management of documents and data. ✨ What Makes Me the Right Fit for Your Business: ➡ I’m dedicated to productivity and efficiency, a focus that has earned me recognition throughout my career. My experience across various platforms and tools ensures that I can hit the ground running, providing immediate value to your business. Whether you need ongoing support or help with a specific project, I’m here to make a difference. Let’s Connect!💬Feel free to check out my resume with the link below and reach out if you think I’m the right fit for your needs. I look forward to helping your business thrive! 🤝