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Humza H.
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Humza H.

Project Manager | Customer Success Manager | Onboarding Specialist

"I'm delighted to provide a glowing recommendation for Humza, our exceptional Customer Success Agent. Right from the start, Humza showcased an incredible ability to address client concerns effectively. In just one week, he was independently handling client inquiries with finesse, even after a brief training period. Humza's communication skills are second to none. His clear and concise explanations put clients at ease, fostering a sense of trust and understanding. He's a true team player, always willing to collaborate and support his colleagues, contributing to a positive and harmonious work environment. What truly sets Humza apart is his dedication to exceptional customer service. His unwavering commitment to client satisfaction is evident in every interaction, making a lasting impact. In short, Humza is the epitome of a top-tier Customer Success Agent. His remarkable skills, combined with his pleasant personality, make him an asset to any team. Without a doubt, I highly recommend Humza for his outstanding contributions." Experienced professional with a strong business focus, providing support and operations management in the tech and other sectors for more than a decade. With extensive expertise in customer success management and overall business operations handling, I am dedicated to nurturing client relationships, driving revenue through new accounts, and delivering impactful presentations to prospects. I take a professional approach towards all aspects of customer care products, ensuring high-quality service and effective case management that will exceed your expectations. I possess expertise in customer service, particularly in enhancing the efficiency of the customer service department and ensuring an outstanding customer experience. Additionally, within the marketing realm, I have successfully overseen a wide array of social media platforms including Instagram, Twitter, Facebook, LinkedIn, and TikTok. Furthermore, I have effectively managed blogs and websites while also running impactful marketing email campaigns.

🇵🇰Lahore, Pakistan$20/hr100% JSS4.96 (26)Since May 2017

Earnings and projects

MRR
$2.9k

Last 6 months ÷ 6

World#13,567 / 412k
🇵🇰Country#1,493 / 52.9k
Revenue, last 30 days
$3.7k

Last 6 months: $17k

World#9,146 / 412k
🇵🇰Country#1,003 / 52.9k
Total earnings
$97k

Billed in all: $101k

World#40,338 / 412k
🇵🇰Country#3,116 / 52.9k
Per project
$2.3k

$2.9k in the last 6 months

World#70,047 / 412k
🇵🇰Country#5,186 / 52.9k
Projects, last 6 months
6
33% fixed67% hourly
World#34,405 / 412k
🇵🇰Country#7,556 / 52.9k
Projects in all
43

Across 56 contracts

30% fixed70% hourly
World#70,811 / 412k
🇵🇰Country#11,242 / 52.9k

Earnings, last 30 days

$101k+$3.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$96k$98k$100k$102kOct 8Oct 23Nov 7

Skill rankings: Top 2% in Social Media Management

Ranked by MRR among everyone on Upwork with the skill.

  1. #4New Member Onboarding107 freelancers · 🇵🇰 #1Top 4%
  2. #13Customer Feedback Documentation365 freelancers · 🇵🇰 #2Top 4%
  3. #59Customer Onboarding1,245 freelancers · 🇵🇰 #7Top 5%
  4. #97Client Management2,926 freelancers · 🇵🇰 #11Top 3%
  5. #135Executive Support5,288 freelancers · 🇵🇰 #7Top 3%
  6. #196Customer Relationship Management5,121 freelancers · 🇵🇰 #17Top 4%
  7. #199Zendesk5,908 freelancers · 🇵🇰 #9Top 3%
  8. #264Online Chat Support11,527 freelancers · 🇵🇰 #15Top 2%