Ma Cecilia S.

I’m an experienced Customer Service Representative, Sales Professional, and Virtual Assistant with 15+ years of BPO experience, including nearly 5 years in Customer Service and nearly 5 years supporting the Healthcare industry. I also have extensive experience in Real Estate Cold Calling, B2B Sales, ISA, Solar VA, Credit & Collections, Lead Generation, and Appointment Setting. My expertise includes: • Inbound & Outbound Calls, Chat & Email Support • Healthcare Customer & Provider Support • Insurance Benefits, Eligibility & Claims • Real Estate Cold Calling & Lead Generation • B2B Sales & Appointment Setting • Solar ISA / Virtual Sales Assistance • Credit & Collections • E-commerce & Shopify Support • CRM Management & Lead Qualification • Client Onboarding & Administrative Support I have handled healthcare inquiries regarding member benefits, eligibility, claims, payments, pre-authorization, and Explanation of Reimbursement requests, while maintaining high performance across company metrics and receiving commendations from both management and customers. In sales, I have experience with high-volume prospecting, cold calling, lead qualification, follow-ups, and appointment setting. In my recent SDR role, I managed 50–80 prospecting activities daily and scheduled 10–15 qualified meetings per week. I also have e-commerce experience supporting online store setup, PayPal/Stripe integration, product management, and client onboarding. I’m reliable, professional, goal-oriented, detail-focused, and confident when communicating with customers, prospects, and business owners. If you need someone who can support customers, generate leads, make sales calls, manage follow-ups, and help your business grow—I’m ready to help.