Joanne B L.

I started my career in customer service because I genuinely enjoy helping people. Over the years, clients trusted me with more responsibility, leading me into team leadership, operations, executive support, and business process improvement. Today, I bring both a customer-first mindset and an operations-focused approach to help businesses grow. I'm Joanne, a Customer Success professional with over 10 years of experience helping startups and growing businesses deliver exceptional customer experiences while improving day-to-day operations. Throughout my career, I've built strong relationships with customers, resolved complex issues, managed support teams, and developed processes that improve efficiency and customer satisfaction. As my responsibilities grew, I naturally expanded into operations, executive assistance, project coordination, HR onboarding, and team leadership, allowing me to support business owners beyond customer service. I enjoy being the person clients can rely on to keep things organized, solve problems, and ensure both customers and internal teams have the support they need to succeed. My areas of expertise include: • Customer Success & Customer Service • Operations Support • Executive Assistance • Team Leadership • Project Coordination • Email, Chat & Phone Support • CRM Management (Zendesk, Nextiva) • Calendar & Inbox Management • Process Improvement • HR & Employee Onboarding • Sales Support • Social Media Management If you're looking for someone who genuinely cares about your customers while helping your business run more efficiently behind the scenes, I'd love to be part of your team.