Rheina B.

Shopify/E-commerce VA | EA | Customer Support

I have extensive experience using a wide range of tools and platforms, including CRM systems like ClickUp, Salesforce, Gorgias, LinkedIn Sales, Slack, and various social media platforms such as Facebook, Instagram, Twitter, Pinterest, and TikTok. I'm also proficient in Google Suites, MS Office, Canva, Adobe, Shopify, Amazon, AliExpress, Alibaba, Etsy, Calendly, Google Calendar, Klaviyo, Zoho, Dubsado, ShipStation, Printify, Printful, Freshworks, HubSpot, Zendesk, Monday.com, and YouTube. With over ten years of professional experience, I've worked in customer service, virtual assistance, and Shopify store management. This includes seven years supporting Shopify businesses, 5 years as a Director of Client Services running my own Virtual Assistant firm, and another five years in Customer Service assisting clients from the US and Canada. Throughout my career, I've developed a versatile skill set and a deep understanding of customer needs. I excel in providing exceptional email, ticket, and phone support, always striving to exceed customer expectations. Effective communication is key—I prioritize understanding customer needs to ensure their satisfaction. My experience has sharpened my patience, attentiveness, empathy, and time management, all essential for delivering excellent service. In addition to customer support, I'm skilled as an Executive Virtual Assistant. I have strong English language abilities for tasks like management, social media management, payroll, photo/video editing, web research, and Canva design. I'm proactive, innovative, and dedicated, consistently delivering high-quality work. I am committed to continuous improvement, constantly seeking to enhance my skills and deliver outstanding performance. My goal is to understand your business needs and provide innovative solutions, a strong work ethic, and unwavering dedication to your success. Let's work together to take your business to the next level and achieve your goals.