Jemimah B.

E-Commerce Customer Support | Shopify | Zendesk | Gorgias

Are customer emails and tickets piling up while you’re busy running your store? I can help. I’m Jem, a customer service professional with 13+ years of experience, including 5 years in remote e-commerce support for brands in the US and Australia. I specialize in helping Shopify businesses deliver excellent customer experiences while keeping operations smooth. Here’s what I can do for you: Manage inboxes with fast, empathetic, and professional replies Handle subscriptions, refunds, and order updates in Shopify Manage support tickets in Gorgias and Zendesk Coordinate with fulfillment centers (Shiphero, ShipStation) to solve delivery issues Create FAQs, help docs, and customer knowledge bases Monitor and respond to reviews to keep trust strong Light reporting, social media responses, and admin tasks If you’re looking for someone who can take customer support off your plate and keep your customers happy, let’s connect!