Jemimah B.

Good customer support can turn a one-time buyer into a customer who comes back. I help e-commerce brands make sure people feel heard, get clear answers, and know what’s happening with their order. I have 13 years of customer service experience, including 5 years supporting Shopify and other e-commerce brands. I’ve handled everything from “Where’s my order?” questions to returns, refunds, product concerns, and customer reviews. I’ve also created help center articles to make common questions easier to answer. I can help with: - Customer support through email, chat, and social media - Order updates, tracking, returns, and refunds - Shopify and marketplace support for Amazon, Faire, and TikTok Shop - Keeping tickets organized in Gorgias or Zendesk - Writing clear, helpful FAQs and help center content I’m friendly, organized, and careful with the details. I’ll take the time to understand your brand and speak to your customers in a way that feels natural and personal.