Lenra F.

Looking for a Virtual Assistant who delivers results and consistently goes the extra mile? That’s me. I bring a strong combination of professionalism, reliability, and hands-on experience in virtual assistance, scheduling, customer support, and Shopify store operations. I am highly adaptable, detail-oriented, and committed to helping businesses stay organized, productive, and efficient. Whether handling administrative work, managing schedules, supporting customers, or overseeing store operations, I focus on delivering accurate results and making day-to-day processes easier for clients. I also have solid experience in Scheduling Management, including shift coordination, calendar organization, staff scheduling adjustments, coverage planning, and handling urgent scheduling requests with accuracy and efficiency. I am equally comfortable managing short tasks quickly and independently, ensuring deadlines are met without compromising quality. As a Shopify Store Operations Manager, I have experience in order fulfillment, dispute handling, supplier coordination, customer communication, product tracking, warranty concerns, and maintaining smooth backend store operations. I understand the importance of fast problem-solving and keeping operations running smoothly. Core Skills & Expertise: Virtual & Administrative Assistance: Scheduling, calendar management, email handling, data entry, research, personal and real estate support Scheduling & Operations: Shift planning, coverage coordination, reporting, workforce support, urgent schedule adjustments Customer Support & CRM: Zendesk, Gorgias, Shopify, Trello, Podio, Asana, ClickUp, Monday com, Mojo, Zoho, UKG Marketing & Social Media: Email marketing, Facebook, Instagram, TikTok, LinkedIn, Pinterest, YouTube, influencer outreach, Facebook & Instagram Ads, Klaviyo Project & Store Management: Dropshipping fulfillment, landing page creation, Shopify operations, Wrike, Launch Control Creative & Productivity Tools: Canva, basic graphic design, video editing, Microsoft Office, Google Workspace, Dropbox, OneDrive, ReadyMode, Smarter Contact, 3CX, Marketing Cloud, Cyber Security, Liberty Why I Stand Out: Experienced in managing both long-term responsibilities and short turnaround tasks Reliable, proactive, and highly organized Strong communication and problem-solving skills Quick to learn new systems and workflows Focused on smooth onboarding, accurate reporting, and excellent customer experience I am passionate about helping businesses succeed through efficient systems, dependable support, and a results-driven mindset. My goal is always to make operations easier for clients while contributing real value to their business.