Ma Katherine P.
Customer Care Representative | Team Lead
With over ten years of experience in Customer Success and Customer Service, I have successfully collaborated with clients across diverse industries, including healthcare, finance, and transportation. I have a strong track record of exceeding performance targets and service level agreements (SLAs), while building lasting, trusted client relationships. I am dedicated to delivering high-quality results, consistently operating with integrity and reliability. My approach centers on treating each client's business with the same care and attention as my own. If you are seeking to improve business outcomes, I welcome the opportunity to connect.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $11k
Billed in all: $139,503$140k
$5.7k in the last 6 months
Across 10 contracts
Earnings, last 30 days
Skill rankings: Top 4% in English
Ranked by MRR among everyone on Upwork with the skill.
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