Maria Roxanne B.

With over 12 years of experience in Customer Service and more than 5 years in Property Management and E-commerce support, I bring a well-rounded background in delivering exceptional service across various platforms. I specialize in Live Chat, Email, and Phone Support, and have extensive hands-on experience using tools such as Shopify, Zendesk, Amazon Seller Central, and more to assist customers with order tracking, delivery inquiries, and refund requests. Most recently, I worked with Doorstead, a U.S.-based property management company, where I provided comprehensive support in operations. My responsibilities included coordinating maintenance with vendors, handling lease transitions and early terminations, and communicating effectively with both tenants and property owners. I also collaborated cross-functionally with internal teams such as Leasing, Listing, and Legal to ensure a smooth and professional experience throughout the tenant lifecycle. Previously, during my tenure as an Operations Supervisor at Telstra (a leading Australian Telco), I led a team of consultants, maintained high levels of customer satisfaction, resolved disputes, and managed escalations with efficiency and empathy. I believe in active listening and thoughtful negotiation, which allows me to understand customer needs and de-escalate issues before they require third-party intervention. I strongly believe in addressing customer concerns before exploring upselling opportunities. By emphasizing a product’s or service’s strengths and ensuring customers feel heard, I’m able to contribute to both retention and satisfaction. Key Strengths and Expertise: Customer Service: • Live Chat, Email & Phone Support • Inbound & Outbound Call Handling • Product Inquiry Response Property Management Support: • Lease & Move-Out Coordination • Maintenance Dispatching & Vendor Communication • Owner & Tenant Relations Administrative Skills: • Social Media Management • Microsoft Office & Google Suite Proficiency • Accurate Data Entry & Documentation CRM & Platforms Experience: • Zendesk, Freshdesk, Gorgias, HelpScout, Gladly, ReAmaze, Front • Amazon Seller Central, Shopify, HubSpot, Zoho, ConnectWise • Salesforce, Airtable, ShipStation Telephony & Communication Tools: • Zoom, RingCentral • G Suite & MS Office Equipment & Connectivity: ✓ Dual Monitor PC ✓ AMD Ryzen 5 3500 6-Core Processor / 16GB RAM ✓ MacBook Air 2019 (Intel Core i5, 256GB SSD) ✓ Primary Internet: 15 Mbps | Backup: 5–10 Mbps ✓ Generator Backup & Noise-Cancelling Headset ✓ HD Webcam I take pride in being a quick learner, highly trainable, and someone who thrives with minimal supervision. I’m receptive to feedback and always aim to exceed expectations. I continuously strive to stay updated with industry changes and tools, and I’m committed to building long-term professional relationships built on trust and performance. You can count on me to uphold a high standard of professionalism and dedication in every project I take on. Best regards, Maria Roxanne Belino