Kim B.

𝐀𝐬 𝐚 𝐅𝐫𝐚𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐎𝐎, 𝐈 𝐡𝐞𝐥𝐩 𝐟𝐨𝐮𝐧𝐝𝐞𝐫𝐬 𝐚𝐧𝐝 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐭𝐞𝐚𝐦𝐬 𝐭𝐮𝐫𝐧 𝐚𝐦𝐛𝐢𝐭𝐢𝐨𝐮𝐬 𝐠𝐨𝐚𝐥𝐬 𝐢𝐧𝐭𝐨 𝐜𝐥𝐞𝐚𝐫 𝐩𝐫𝐢𝐨𝐫𝐢𝐭𝐢𝐞𝐬, 𝐜𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐞𝐝 𝐭𝐞𝐚𝐦𝐬, 𝐚𝐧𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐛𝐮𝐢𝐥𝐭 𝐭𝐨 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐠𝐫𝐨𝐰𝐭𝐡. I bring 15+ years of experience across leadership, operations, project management, strategy, sales, customer experience, and HR. I help businesses identify what’s getting in the way, set priorities, uncover opportunities, and build connected systems and processes that support lasting growth. I specialize in helping businesses move from red to black, from chaos to calm, and from “we’ll figure it out” to clear, documented ways of working. 𝐇𝐨𝐰 𝐈 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐠𝐫𝐨𝐰𝐢𝐧𝐠 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬: ▹ Operations reviews and strategic planning: Identify bottlenecks, clarify priorities, and build a focused plan for moving forward. ▹ Team alignment and accountability: Turn goals into clear ownership, coordinated work, and consistent follow-through. ▹ Systems and process improvement: Make day-to-day work easier to understand, manage, and sustain as the business grows. ▹ SOPs and documentation: Create playbooks, workflows, training materials, and knowledge bases that help teams work with confidence. ▹ Tools, reporting, automation, and AI: Improve visibility, productivity, and insight using the right mix of systems for your business. My background spans SaaS, e-commerce, professional services, charitable organizations, property management, and brick-and-mortar hospitality. I’ve led both remote and in-person teams, and I adapt quickly to different business models, team structures, and technology. I hit the ground running, drawing on proven principles from The 4 Disciplines of Execution (4DX) and Scaling Up to clarify priorities, strengthen accountability, and get progress moving quickly. I bring marketing and entrepreneurship education, technical writing training, and a practical approach to implementation. I’m bilingual in Spanish and English, Top Rated Plus on Upwork, and have a 100% Job Success Score. What has always set me apart is my determination: I don’t back away from a challenge. When a problem gets complicated, I dig into what’s driving it, look beyond the obvious options, and keep working through possibilities until I land on a solution that delivers on all fronts. I genuinely care about helping the businesses I support thrive and grow. That means being a trusted partner to leadership—helping turn goals and priorities into results—and making sure teams are heard, involved in shaping changes that affect their work, and set up for long-term success. If this resonates with you, please reach out. I’d be delighted to discuss what you’re envisioning for your business and how I can support those goals. 𝗪𝗵𝗮𝘁 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗦𝗮𝘆: 💎 "Kim was an outstanding Fractional COO for our medical business. She brought structure, clear processes and real ownership to our operations, and she consistently went above and beyond. Brilliant, reliable and a pleasure to work with. Any company would be lucky to have her. I recommend her without hesitation." 💎 “Kim’s talent and operational skills are second-to-none.” 💎 “...her attention to detail and relentless focus on executing at the highest of levels is unmatched. She was an incredible team player when it came to her role as an individual contributor and that as a people leader. She never shied away from a challenge and was always looking at different ways to get the job done. Reliable as they come.” 💎 I trusted Kim 100% and always knew that she would never let anything fall through the cracks. Her greatest strengths lie in communication, building out systems and processes, and training/managing other team members.”