Ivy Nicole M.

Virtual Assistant | Shopify | Marketing Ops | Customer Support

Running a business is demanding—you shouldn't have to spend your time buried in administrative tasks, customer emails, or product updates. I help entrepreneurs, e-commerce brands, and growing businesses stay organized, improve efficiency, and focus on growing their business while I handle the day-to-day operations. With experience in administrative support, Shopify management, customer service, marketing operations, and social media management, I bring a proactive, detail-oriented approach to every project. I adapt quickly to new systems and enjoy creating organized workflows that keep businesses running smoothly. Here's how I can help: ✅ Administrative Support Calendar and inbox management Data entry and internet research CRM management Task and workflow coordination ✅ Shopify & E-commerce Product uploads and optimization Inventory and product updates Discount and promotion setup Order processing and fulfillment support ✅ Customer Support Email support (Help Scout) Order tracking and issue resolution Refunds, replacements, and customer satisfaction Professional and empathetic communication ✅ Marketing Support Social media content creation (Canva & ChatGPT) Content planning and scheduling Meta Business Suite management Basic graphic design ✅ Email Marketing & Automation ActiveCampaign GoHighLevel (GHL) GetResponse Email campaigns and automations ✅ Website, Funnels & Lead Generation Funnelish WordPress & Elementor HubSpot Apollo lead generation Tools I Work With Shopify • Canva • ChatGPT • Help Scout • ActiveCampaign • GoHighLevel • GetResponse • Funnelish • WordPress • Elementor • HubSpot • Apollo. • Meta Business Suite • ClickUp • Monday • Asana • Google Workspace • Microsoft Office • CapCut • InVideo Why Work With Me? ✔ Reliable and highly organized ✔ Strong attention to detail ✔ Excellent written communication ✔ Fast learner who adapts quickly to new tools ✔ Committed to delivering high-quality work on time Whether you need ongoing virtual assistance or support with a specific project, I'm ready to help simplify your workload and contribute to your business's success. Let's connect and discuss how I can support your goals!