Faith M.

Need a reliable Ecommerce VA who can keep your Shopify store, orders, customers, and inventory organized? I can help. I’m an Industrial Engineer and experienced Ecommerce VA with hands-on experience supporting Shopify businesses with customer service, order fulfillment, inventory management, order processing, returns, refunds, cancellations, replacements, and operational tasks. I’ve supported ecommerce brands handling 50–100+ orders per day, especially during high-volume periods. I understand that ecommerce isn't just about answering messages—it’s about making sure orders are processed accurately, customers are taken care of, inventory is updated, and issues are resolved quickly. 🛍️ Shopify & Ecommerce Support Order processing & fulfillment Customer support via email/chat Returns, refunds & cancellations Replacements & order adjustments Tracking & delivery concerns Product and order management Shopify backend support PayPal disputes & chargebacks 📦 Inventory & Operations Inventory monitoring and tracking Stock level updates Order and inventory reconciliation Excel/Google Sheets reporting Data organization and process improvement Supply chain and operational support 💬 Customer Support I handle customers professionally and with empathy while focusing on fast, accurate, and practical solutions. My goal is not simply to close tickets—it’s to protect the customer experience and help reduce repeat issues. 📊 Why work with me? ✔ 100% Job Success Score ✔ $40K+ earned on Upwork ✔ 49 completed jobs ✔ 8,480+ hours worked ✔ Industrial Engineering background ✔ Experienced with high-volume ecommerce operations ✔ Detail-oriented, organized, and dependable If you need someone who can manage the details, solve problems, keep orders moving, and support your ecommerce operations, I'd be happy to help. Let's make your store operations smoother and your customers happier.