Kevin P.

Need an IT engineer who can handle both the help desk and the infrastructure behind it? I support users and systems across Microsoft 365, Active Directory, FortiGate and SonicWall firewalls, VMware vSphere, AWS and enterprise storage, with 4,000+ hours delivered on Upwork. I'm an IT support and systems engineer with 11+ years of experience, currently a Service Desk Engineer at GPL Technologies supporting Media & Entertainment studios. WHAT I CAN HELP WITH • Firewalls & VPN: FortiGate and SonicWall firmware upgrades, FortiGate SSL VPN troubleshooting, user and MFA token management (also familiar with Palo Alto) • Endpoint security & monitoring: SentinelOne threat monitoring and mitigation; NinjaOne and Auvik alert triage for workstations, VMs and servers • Virtualization: VMware vSphere/ESXi administration and troubleshooting • AWS: EC2 provisioning, troubleshooting stalled instances, IAM user management • Storage: Dell Isilon/PowerScale OneFS firmware upgrades and patching via CLI, snapshot management; Synology NAS upgrades, user access and permissions • Microsoft 365 & Active Directory: licensing, Exchange issues, user onboarding/offboarding, access management, Okta integration • Windows, Mac & Linux support: hardware/software troubleshooting, Windows Server, CentOS, PuTTY, bastion servers, RDP and remote connectivity • Ticketing: ServiceNow, Salesforce, Autotask, case management systems CERTIFIED CompTIA A+ | AWS Certified Cloud Practitioner | Microsoft 365 Certified: Fundamentals | Google IT Support Professional Certificate HOW I WORK Clear written updates, documentation of every fix, and replies within 30 minutes - 2 hours. To get started, message me with what's broken or what you need set up, which systems you use, and how urgent it is.