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Mercy M.
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Mercy M.

Executive Assistant, Operations & Workflow Automation Manager

Running a business should feel exciting—but when you’re juggling team management, client projects, and endless admin tasks, it’s easy to get stuck in the weeds instead of focusing on growth. That’s where I come in. 👋 For the past 7+ years, I’ve supported entrepreneurs and small business owners as both a Virtual Assistant and an Online Business Manager. Today, I specialize in operations management—helping you keep projects on track and ensure your business runs smoothly behind the scenes. Here’s how I can support you: Online Business Management – Overseeing operations, setting up systems, and streamlining workflows so your business runs like clockwork. Project & Team Coordination – Managing deadlines, communication, and deliverables so nothing slips through the cracks. Content & Admin Support – From content creation and scheduling to inbox and calendar management, I keep details organized. AI-Powered Efficiency – Using AI tools and automation to save time, reduce costs, and boost productivity. Why clients choose me: ✅ I balance big-picture strategy with hands-on execution 📅✍️ I'm a HubSpot Certified Content Marketer experienced in creating content that attracts, engages and delights your website's audience and helps you rank. ✅ I bring clarity, structure, and reliability to every project ✅ I become a trusted partner, not just a task-doer If you’re looking for someone who can combine the flexibility of a Virtual Assistant with the leadership of an Operations Manager, send me a message. I’d love to help you simplify, scale, and grow your business. Tools I work with- Clay, Apollo, Make, Zapier, and Click-Up

🇰🇪Nairobi, Kenya$28/hr100% JSS5.00 (19)Since May 2017

Earnings and projects

MRR
$525

Last 6 months ÷ 6

World#76,002 / 412k
🇰🇪Country#418 / 3,243
Revenue, last 30 days
$538

Last 6 months: $3.1k

World#60,995 / 412k
🇰🇪Country#358 / 3,243
Total earnings
$106k

Billed in all: $109k

World#36,784 / 412k
🇰🇪Country#144 / 3,243
Per project
$3.8k

$1.6k in the last 6 months

World#45,471 / 412k
🇰🇪Country#235 / 3,243
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇰🇪Country#531 / 3,243
Projects in all
28

Across 37 contracts

41% fixed59% hourly
World#103,224 / 412k
🇰🇪Country#901 / 3,243

Earnings, last 30 days

$109k+$538 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$108.0k$108.5k$109.0kOct 8Oct 23Nov 7

Skill rankings: Top 17% in WordPress

Ranked by MRR among everyone on Upwork with the skill.

  1. #26Post Scheduling142 freelancers · 🇰🇪 #1Top 18%
  2. #60Podcast Show Notes249 freelancers · 🇰🇪 #4Top 24%
  3. #74Content Upload396 freelancers · 🇰🇪 #1Top 19%
  4. #265Kajabi1,243 freelancers · 🇰🇪 #3Top 21%
  5. #444Content Management2,310 freelancers · 🇰🇪 #6Top 19%
  6. #1,226ChatGPT5,588 freelancers · 🇰🇪 #5Top 22%
  7. #1,465Google Workspace6,041 freelancers · 🇰🇪 #27Top 24%
  8. #1,639Scheduling6,335 freelancers · 🇰🇪 #31Top 26%