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Erica D.
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Erica D.

Team Lead/Quality Analyst/Transcription/ Customer Support

I have more than 5 years of experience as a quality analyst and team lead across different businesses. I've had the opportunity to handle multiple teams of over 50 people. I handled trainings, coaching and feedback sessions, creating performance reports and coming up with a plan to improve quality score. I am also a skilled transcriptionist known for a fast turnaround time. I started my career working with a few different call centers working as a customer service representative and technical/sale representative.

🇵🇭Tarlac City, Philippines$15/hr100% JSS5.00 (7)Since May 2017
GlobeUpwork

Earnings and projects

MRR
$2.4k

Last 6 months ÷ 6

World#17,639 / 412k
🇵🇭Country#1,593 / 56.3k
Revenue, last 30 days
$2.6k

Last 6 months: $14k

World#15,439 / 412k
🇵🇭Country#1,401 / 56.3k
Total earnings
$128k

Billed in all: $145k

World#29,201 / 412k
🇵🇭Country#3,311 / 56.3k
Per project
$8.5k

$14k in the last 6 months

World#19,425 / 412k
🇵🇭Country#4,599 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
15

Across 20 contracts

30% fixed70% hourly
World#161,377 / 412k
🇵🇭Country#12,950 / 56.3k

Earnings, last 30 days

$145k+$2.6k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$142k$144k$146kOct 8Oct 23Nov 7

Skill rankings: Top 1% in Teaching English

Ranked by MRR among everyone on Upwork with the skill.

  1. #18Teaching English1,202 freelancers · 🇵🇭 #4Top 1%
  2. #19Quality Audit572 freelancers · 🇵🇭 #11Top 3%
  3. #34Game Testing852 freelancers · 🇵🇭 #8Top 4%
  4. #57Training1,082 freelancers · 🇵🇭 #11Top 5%
  5. #168Facebook Ad Campaign2,495 freelancers · 🇵🇭 #6Top 7%
  6. #172General Transcription8,318 freelancers · 🇵🇭 #46Top 2%
  7. #210Team Management3,136 freelancers · 🇵🇭 #38Top 7%
  8. #228Phone Communication6,538 freelancers · 🇵🇭 #68Top 3%