Nicole G.

🌟 Your Reliable Remote Support Partner! 🌟 With over 5 years of experience in customer service, dispatching, collections, appointment setting, and administrative support, I help businesses stay organized, improve customer satisfaction, and keep daily operations running smoothly. What I Can Do for You ✅ Dispatching & Scheduling I have hands-on experience using Jobber to manage scheduling, dispatch technicians, create and update work orders, communicate with field teams, and ensure jobs are completed efficiently. I understand the importance of keeping both customers and technicians informed throughout the entire service process. ✅ Customer Service & Chat Support Providing excellent customer service is my priority. I handle customer inquiries professionally through phone, email, and live chat while delivering a positive experience that builds trust and long-term customer relationships. I'm experienced with: Jobber HubSpot Zendesk Gorgias Intercom LiveChat Vonage And other CRM and customer support platforms ✅ Collections Specialist I communicate professionally with customers regarding outstanding balances, negotiate payment arrangements, and maintain accurate account records while preserving positive customer relationships. ✅ Appointment Setting I efficiently schedule appointments, qualify leads, coordinate calendars, send confirmations, and ensure customers receive timely follow-ups to maximize attendance and conversions. Why Choose Me? ✔️ 6+ years of professional customer support experience ✔️ Experienced with Jobber for dispatching, scheduling, and service management ✔️ Strong communication and problem-solving skills ✔️ Reliable, organized, and detail-oriented ✔️ Quick learner who adapts easily to new systems and workflows ✔️ Trusted by long-term clients to handle customer interactions with professionalism and confidentiality I take pride in being more than just a freelancer - I become a dependable extension of your team. Whether you need someone to manage dispatch operations, support customers, recover outstanding payments, or book appointments, I'm ready to help your business operate more efficiently. Let's work together! Send me a message, and let's discuss how I can contribute to your team's success. 🚀