Ellen A.

As a Certified Human Resources Professional with the HRPA, I have over 25 years of experience in high-level administration, focusing on systems integrations and optimization working with entrepreneurial businesses, not-for-profit organizations, and multi-national corporations globally with a focus on excellence, efficiency, and effectiveness. I am proficient with most technology. Actually, I'm a bit of a technology junkie with four screens and multiple peripherals to help streamline daily work! A comprehensive (but not exhaustive) list of technology I have experience with is below. I enjoy mastering new technologies, programs, and systems, improving efficiency and performance. I am accustomed to working remotely and in fast-paced or changing environments, prioritizing my tasks well to allow for greater flexibility. I maintain a professional level of warmth, courtesy, and patience with all individuals with whom I come in contact. I enjoy working independently and collaboratively to achieve better results overall. My goal is to develop and strengthen working relationships between all stakeholders while achieving results. Technology: • General: Microsoft 365: Office, Teams, Word, Excel, PowerPoint, OneDrive, SharePoint etc, GSuite, Adobe, Docusign, Loom • Scheduling software: OnceHub, Acuity, Microsoft • Project Management, Marketing and CRM: Asana, ToDoist, Trello, Active Campaign, Infusionsoft/Keap, Simplero, Servant Keeper, Harvest, BigTime, Simplicate (Dutch), GoHighLevel, MailChimp, Cnava, HootSuite. • Accounting/financial management software: Xero, Stripe, Freshbooks, QBO/QBD, Expensify, Microsoft Dynamics 365, Zoho Expense, Dext, Plooto. • HR & Payroll: Payworks, Gusto (US Payroll), Citation Canada, TimeTastic, Clockify • Collaboration tools: Slack, Teams, Asana, Trello, Zoom, Teams, MentiMeter • Website management: WordPress, Weebly, Wix • Other: Zapier, APIs; VPNs/RDPs, Skills and Metrics: • HR: Ontario Employment Standards (ESA), Human Rights Act, Occupational Health and Safety Act, Labour Relations, Pay Equity, Salary Benchmarking, Policy development, Employee Handbooks, Performance Management and PIPs, OHS, Conflict Management/Team Dynamics etc.. • Advanced administration and collaboration skills leading directly to supervisor’s success and/or promotion. • Consistently achieved and exceeded client-facing administration and project management expectations. • Successful systems migration improving the efficiency and effectiveness of marketing automation software and project management software. • Improved customer satisfaction by successfully implementing enhancements to the client relations experience to ensure greater connectivity between clients and the organization. • Reduced administrative costs by 50% each year through internal efficiencies, including systems improvements and strong internal project management. • Significant reduction on days outstanding on AR for all clients