Simon L.

IT Support, Technical Support, Customer Success, Sales Superstar

I was a Senior Systems Engineer working for Cognizant Technology Solutions. I worked with Allegis Group as a Level 2 support for 5 years. I handled client concerns and all their issues, provide support and resolution, create tickets, and escalate if needed. To sum up my daily task, I handled all their computer issues, as well as their devices (printer, mobile phones, tablets), password related concerns, Bitlocker, or Absolute Security issues. Concerns with Active Directory Account issues for in sync with Peoplesoft. Office 365 concerns together with email set up and issues. We also troubleshoot SharePoint concerns from time to time. Computer and Network issues thru VPN also go through our team. Allegis Group is a global recruiting company with a growing number of people, we also handle other issues that the client may request. Prior to working with Cognizant, I also worked as a Level 2 Technical Support for 247 Customer Philippines. I handled network and internet concerns for Time Warner Cable. Issues with connection LAN, Wireless Provisioning up to Dispatch is needed. Part of the support that we also provide is setting up users' emails by POP server then migrated to IMAP. Wireless devices are also part of the support. We assist callers in connecting gadgets to their home network. Port forwarding and modem router configuration for VPN and Gaming requirements were also part of our scope of support. An additional task may be asked to be provided from time to time. I was able to work for the account for more than 3 years before joining Cognizant. I am new to Upwork but I have close to 10 years of experience in IT and Technical Support. I hope you give me this chance to show my expertise and dedication. Hoping to work with you soon!