Gracielle F.

Certified Scrum Product Owner (CSPO & ACSPO) Available for remote-first teams across US, UK, and AU time zone I bring 15+ years of experience across product ownership, business analysis, QA/testing, product management, application support, and configuration for global companies — Accenture, IBM, Willis Towers Watson, and a leading Vendor Management System firm. I've owned products from backlog to release, written and executed test plans, resolved client-facing tickets against SLAs, configured systems to client requirements, trained new hires, and translated business needs into working solutions. What ties all of this together is the same habit: get the details right, document clearly, and follow through until it's done. That's true whether I'm writing a user story, running regression tests, troubleshooting a client issue, or annotating a dataset with precise, consistent labels for AI training. I'm comfortable picking up new tools and domains quickly, and I like work where accuracy and follow-through actually matter. If your project needs someone reliable, detail-oriented, and able to work independently within a structured process — product management, QA, data annotation, technical support, or training — I'd be glad to help.