John Eric Q.

Hello im John! I have 7 years of customer service experience and 3 years of back-office support experience. I have been trained by an international call center in the Philippines, as well as serving as a subject matter expert. I have solid experience with telephone support, email, and chat. Communication is my passion, and I strive to understand customers' needs to provide complete customer satisfaction. In the process of learning, I have developed skills that are very close to my personality and that I consider essential to quality customer services, such as patience, attentiveness, clarify, a positive attitude, time management, empathy, and calmness.