Ro Ann D.

Senior Sales Admin VA| Cold Calling Expert | Back-End Support

I bring a decade and a half of expertise—spanning 6 years of corporate discipline and 10 years of high-level freelancing—to businesses that need a "Right-Hand" professional. I provide elite back-end support designed to stabilize and scale your operations. I specialize in the "engine room" of your business—managing the critical sales admin, customer success, and lead generation tasks that allow you to focus on high-level growth My Core Back-End Specializations: Sales Admin & Pipeline Management: I am an expert in CRM hygiene (HubSpot, Salesforce, Pipedrive), ensuring your sales funnel is accurate, updated, and optimized. I handle the documentation and reporting that most sales teams overlook, providing you with actionable data. High-Conversion Cold Calling: More than just a dialer, I am an Appointment Setter who specializes in overcoming objections and bypassing gatekeepers to get your closers in front of decision-makers. Proactive Customer Service: I provide sophisticated support that builds brand loyalty. Whether it’s resolving complex escalations or managing support tickets, I maintain a high level of professionalism and empathy in every interaction. All-Around VA Mastery: From advanced Amazon Seller Central management and FBA logistics to meticulous Bookkeeping (QuickBooks), I offer a "Swiss Army Knife" of skills to keep your back-end operations flawless.. Why Hire Me? I don’t require hand-holding. My 16-year background means I understand the ROI of my time. I am here to reclaim your hours, increase your lead flow, and stabilize your operations.