Asma M.

✅ 30,000+ Hours delivered with quality customer Support ✅ 5-Star Feedback from featured Clients ✅ AI hand-on experience ✅ 10 years of experience in E-commerce industry 11+ years of experience as a Senior customer support specialist, I believe the best support we can show to customers is by being highly empathic, which your customers need when they reach that critical human touchpoint. I specialized in complex problem solving and relationship retention. The tools that I have used are Zendesk, Salesforce, Freshdesk, Gorgias, Konnektive, Shopify, LiveChat, Shipmonk, and Shipstation. A few key highlights of my approach include: * Advanced Diagnostics & De-escalation (I will detect the issue before your customers do). * AI-Augmented Efficiency. * Empathy and problem solving. Skills Map: AI-assisted workflow optimization & high-velocity ticket resolution Complex de-escalation & sentiment-aware conflict resolution Knowledge management & product diagnostic expertise Digital fluency across modern CRMs, Zendesk, FreshDesk, Intercom, helpdesks, and AI co-pilots