Mian A.

I have 10 years of experience in customer service, handling phone, chat, and email support across various U.S. campaigns. My background includes telecommunications (Boost Mobile), e-commerce (eBay, AliExpress and Tiktok), and healthcare, where I supported a DME supplier (Medical Supply) Throughout my career, I have developed effective strategies for assisting a wide range of customers, including those who may be frustrated or require extra support. I am confident that my experience and skills align well with the qualifications and responsibilities outlined in the job posting. I would welcome the opportunity to be part of your team and contribute to your company’s success. Thank you for your time and consideration. -I can support your business with the following: General customer service Handling inbound calls to assist patients/customers, address concerns, and provide updates Email, chat, and SMS support Basic troubleshooting Outbound and follow-up calls for updates and case resolution Cold calling and sales conversion Processing new and resupply orders Patient intake and coordination with referral orders from MD clinics Faxing chart notes and requesting prescriptions Following up with MD clinics for required documents (doctor chasing) Admin task Data Entry Handle refund/appeal/Dispute -Tools I am familiar with: NikoHealth Parachute Episode Alerts Microsoft Teams Excel GenHealth AI eSignature platforms Ooma Dialpad