Molefi M.

Overview (Bio) I help businesses resolve IT issues, manage user access, and maintain secure, reliable systems across Microsoft 365 and cloud environments (Azure & AWS). With 6+ years of experience in IT support and system administration, I’ve supported both small teams and large user environments—ensuring smooth day-to-day operations, minimal downtime, and secure access to business systems. I specialize in end-user support, cloud administration, and user access management, helping teams stay productive without technical disruptions. What I can help you with: IT Support (Windows, macOS, basic Linux troubleshooting) Microsoft 365 administration (users, email, permissions) User account setup, access control & permissions (Active Directory & Microsoft Entra ID) Identity & access support (RBAC, least privilege principles) Cloud support (Azure & AWS IAM fundamentals) Login, authentication & access issue troubleshooting Email setup, syncing, and device configuration System maintenance, updates & basic security best practices Proven Impact: Improved system reliability through proactive support and maintenance Reduced recurring IT issues through user training and documentation Supported high-volume user environments with consistent performance Automated reporting and processes, saving significant manual effort Tools & Technologies: Microsoft 365 | Active Directory | Azure | AWS | ServiceNow | Zendesk | RDP TCP/IP | DNS | DHCP | Power BI | Python (basic) | SQL (basic)